Have a question or need assistance? Our team is just an email away! Reach out to us anytime. We’ll get back to you as soon as possible.

Go Back to Store

STRA

If you made a mistake in the billing/shipping address details provided on your order or just want to make a change, please reach out to us immediately (if you haven&apos;t emailed us already, submit a help ticket&#xA0;<a href="https://contact.gorgias.help/forms/vvxrh9oe" rel="noopener noreferrer" target="_blank">here</a>). Include the following:<ul><li>Order Number</li><li>Full name associated with the order</li><li>Email Address associated with the order</li><li>The correct billing/shipping address</li></ul> We&apos;ll do our absolute best to make the change before the order ships! If the order has already shipped, please contact the carrier directly for assistance.

If you made a mistake in the billing/shipping address details provided on your order or just want to make a change, please reach out to us immediately (if you haven't emailed us already, submit a help ticket here). Include the following:. We'll do ou

Can I change the address on an order I placed?

Ordering & Delivery

Can I cancel my order?

How can I check the status of my order?

How can I track my order?

If I choose expedited shipping, when will my order arrive?

My tracking information says my order was delivered, but I didn't receive it. What do I do?

Shipping Restrictions

What payment types does STRĀ accept?

When will my order be delivered?

When will my order ship?

Shopping Cart

Account Information

Refund Processing

90-Day Returns, Exchanges & Replacements

Returns and Refunds

Can I donate goods instead of money?

Do I get assigned a feeder with direct donations?

Does every dog or cat get sent to a rescue or shelter that uses the feeder?

Does STRĀ collaborate with other organizations?

Feeder Care

Get involved with STRĀ

How are the funds used to feed street dogs?

How can I make a donation to STRĀ?

How can I volunteer with STRĀ?

How do I check the STRĀ feeder I funded?

How many dogs does STRĀ feed per month?

How often are STRĀ feeder assignments changed?

Is water provided at STRĀ feeders?

What is STRĀ program and what does it do?

When do I know my funded meal has been served?

Where do I enter my coupon or store credit code?

Why was STRĀ founded?

General Questions

Can I change the address on an order I placed?Updated 4 months ago