Ordering & Delivery

Can I cancel my order?

If you need to cancel your order for any reason, please notify us as soon as possible (if you haven't already contacted us, submit a request here). While we cannot guarantee it, we will do our best to fulfill your request and cancel the order prior t

Can I change the address on an order I placed?

If you made a mistake in the billing/shipping address details provided on your order or just want to make a change, please reach out to us immediately (if you haven't emailed us already, submit a help ticket here). Include the following:. We'll do ou

How can I check the status of my order?

To check the status of your order, please

How can I track my order?

To check the status of your order and tracking information, please visit our Track Order page here. Note:

If I choose expedited shipping, when will my order arrive?

We offer expedited shipping, Two Day and Next Day options, with delivery Monday through Friday (no Saturday/Sunday delivery).

My tracking information says my order was delivered, but I didn't receive it. What do I do?

Most packages arrive when delivery is indicated on the tracking. However, occasionally, packages can accidentally get scanned as delivered or experience other hiccups with the carrier but they almost always show up. If the tracking information shows

International Shipping

We currently ship to select international destinations, including the UK, Canada, Australia, New Zealand, and most of Europe. If your country does not appear as an option during checkout, it means we’re currently unable to ship there due to logistica

What payment types does STRĀ accept?

We accept:

When will my order be delivered?

We are committed to delivering orders quickly and efficiently while providing the best paw-sible service. Below, you’ll find important details about our fulfillment process, including order processing times and transit & delivery estimates. Processin

When will my order ship?

Shopping Cart

Managing Your Cart. Your shopping cart is where you can review and manage your selected items before checking out. To access it, simply click the shopping cart icon at the top of any page on STRA website. What You Can Do on the Cart Page:. Once you’r