If you need to cancel your order for any reason, please notify us as soon as possible (if you haven't already contacted us, submit a request here). While we cannot guarantee it, we will do our best to fulfill your request and cancel the order prior t
If you made a mistake in the billing/shipping address details provided on your order or just want to make a change, please reach out to us immediately (if you haven't emailed us already, submit a help ticket here). Include the following:. We'll do ou
To check the status of your order, please
To check the status of your order and tracking information, please visit our Track Order page here. Note:
We offer expedited shipping, Two Day and Next Day options, with delivery Monday through Friday (no Saturday/Sunday delivery).
Most packages arrive when delivery is indicated on the tracking. However, occasionally, packages can accidentally get scanned as delivered or experience other hiccups with the carrier but they almost always show up. If the tracking information shows
While we strive to ship to as many locations worldwide as possible, there are certain countries and regions where we are currently unable to deliver. Due to various logistical and regulatory reasons, we do not offer shipping to the following countrie
We accept:
We are committed to delivering orders quickly and efficiently while providing the best paw-sible service. Below, you’ll find important details about our fulfillment process, including order processing times and transit & delivery estimates. Processin
We are committed to delivering orders quickly and efficiently while providing the best paw-sible service. Below, you’ll find important details about our fulfillment process, including order processing times and transit & delivery estimates. Processin
Managing Your Cart. Your shopping cart is where you can review and manage your selected items before checking out. To access it, simply click the shopping cart icon at the top of any page on STRA website. What You Can Do on the Cart Page:. Once you’r